Shipping Policy

At Toshur, we ensure that every order is delivered with care, efficiency, and attention to detail—so your shopping experience feels just as good as wearing our styles.

1. Service Availability

We currently offer Pan India delivery, ensuring that our collections reach customers across the country.

At this time, we do not offer international shipping. However, for bulk or resale inquiries, you can connect with us directly:

📧 toshurofficial@gmail.com
📞 +91 72178 57981 (WhatsApp available)

2. Order Processing

• Orders are usually prepared and dispatched within 2–4 working days after confirmation

• In some cases, we may verify orders via call or WhatsApp before dispatch

• Orders placed on weekends or public holidays are processed on the next business day

3. Estimated Delivery Time

• After dispatch, deliveries generally take 4–9 working days, depending on your location

• Delivery timelines may vary due to factors such as courier operations, weather conditions, or regional limitations

We always aim to deliver your order as quickly as possible.

4. Shipping Fees

• Free delivery is available on orders above ₹1999

• A shipping fee of ₹99 is applicable on orders below ₹1999

Final shipping charges, if any, will be shown at checkout before payment.

5. Tracking Your Order

your order has been shipped, tracking details will be shared via SMS, email, or WhatsApp, allowing you to follow your shipment until delivery.

6. Address Accuracy

Customers are requested to provide complete and correct delivery details while placing an order.

• Toshur will not be responsible for delays or non-delivery caused by incorrect or incomplete address information

• If an order is returned due to such issues, additional shipping charges may apply for re-delivery

7. Re-delivery Terms

If an order is returned back to us due to:

• Incorrect address details

• Customer not available at delivery

• Refusal to accept the package

The order can be re-shipped after payment of applicable shipping charges.

8. Packaging Standards

All products are packed using strong, protective, and weather-resistant materials to ensure they reach you safely and in excellent condition.

9. Order Cancellation

• Orders can be cancelled within 24 hours (1 working day) of placing them

• To cancel an order, please contact us at:
  📧 toshurofficial@gmail.com

After this period, orders may already be processed or dispatched and may not be eligible for cancellation.

10. Unexpected Delays

While we strive to meet delivery timelines, delays may occasionally happen due to reasons beyond our control, such as logistics disruptions or regional restrictions. We appreciate your understanding in such cases.

A Note from Toshur

Every order you place is handled with care—from packaging to delivery—so you receive not just a product, but a seamless experience.

Toshur — where comfort meets everyday elegance.