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Toshur · Policies
Return & Refund
Policy
We want you to love every piece — here's how we make it right.
Overview
Our Promise to You
At Toshur, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your unused product in its original packaging, you can request an exchange or return within 3 days of purchase.
Please note: If your order was confirmed with you via WhatsApp or phone before dispatch, returns and refunds are not applicable for that order.
How to Initiate
Starting a Return or Exchange
Simply send us an email at needlesmagicshopify@gmail.com with your request. Please include your order details and the reason for the return or exchange.
We will arrange for the product to be picked up free of charge through our trusted shipping partner — no need to drop it off anywhere.
Eligibility
What Can Be Returned
- Unused products in their original, unaltered packaging
- Items requested within 3 days of purchase
- Orders that were not pre-confirmed with you via WhatsApp or phone before dispatch
Not eligible: Used, damaged, or altered items cannot be returned or exchanged. Personalized or custom-made pieces may have specific restrictions — these will always be communicated to you at the time of purchase.
Important
Pre-Confirmed Orders
If your order was confirmed with you via WhatsApp or telephone before dispatch, the return and refund policy is not applicable.
In cases where a refund is processed for such orders, the following deduction applies:
Rs. 100 courier charge deduction
This covers the shipping cost already incurred. If you're unsure about your order status, feel free to reach out before raising a request — we'll always clarify.
Resolution
Exchange or Refund — Your Choice
Once we receive the returned product and verify its condition, we will process your resolution promptly.
Exchange: We'll send you the desired replacement item — different size, colour, or style. Just mention your preference in the email.
Refund: Processed to the original form of payment, as seamlessly as possible.
Still have questions?
We're here to help.
Drop us a message and we'll get back to you as quickly as we can.
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