Return and Refund
Return & Refund Policy
Every Toshur piece is thoughtfully designed to bring you comfort, confidence and everyday elegance. We hope you love what you receive — but if something isn't quite right, we're here to help.
3 Days Return / Exchange Window
₹100 Courier Handling*
Easy Pickup Assistance
01
Returns & Exchanges
We offer a 3-day return or exchange window from the date your order is delivered.
To be eligible, the product must be:
- Unused and unworn
- Unwashed and in its original condition
- Returned with all original tags attached
- Returned with its original packaging
Please note
Requests submitted after the 3-day window will not be accepted.
02
Order Confirmation Policy
To help ensure that the correct product, size and order details are dispatched, Toshur may confirm orders through WhatsApp or telephone before dispatch.
Important
Once an order has been explicitly confirmed and approved by you before dispatch, the confirmed order will be treated according to Toshur's applicable return eligibility terms.
03
How to Request a Return or Exchange
Starting a request is simple. Contact our team within the eligible return window and provide the required details.
STEP 01
Email Us Contact us at toshurofficial@gmail.com
STEP 02
Share Details Mention your order number, product and reason for the request.
STEP 03
Pickup Once approved, pickup will be arranged through our delivery partner.
04
Reverse Pickup & Charges
Toshur provides pickup assistance for eligible return and exchange requests.
₹100
Courier Handling Fee Where applicable, ₹100 will be deducted from the eligible refund amount to cover reverse logistics and handling costs. This charge is non-refundable.
05
Refund Process
Once the returned product reaches us, it will undergo a quality inspection.
- Approved refunds will be processed to the original payment method wherever possible
- For Cash on Delivery orders, you may be requested to provide appropriate bank details for the refund
- The time taken for the amount to reflect may vary depending on your bank or payment provider
06
Exchange Process
If you choose an exchange, the returned item will first undergo quality verification.
- The replacement will be processed after the returned product passes inspection
- All exchanges remain subject to product and size availability
07
Non-Eligible Items
We are unable to accept returns or exchanges for:
- Used, worn, washed or damaged products
- Products returned without their original tags
- Products without original packaging
- Customized or made-to-order items, where applicable
08
Need Assistance?
Have a question about your order, return or exchange? Our team is here to help.
A Note from Toshur
Made with care. Supported with the same care.
We design every piece to be worn with confidence and ease. Our policies are created to maintain fairness, quality and the trust you place in Toshur.
Toshur — Crafted for Comfort, Styled for You.